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Paw Family: How To Order


Placing an order is simple!

1 . Create an account with us.

  • By creating an account, you can earn paw points with each purchase.
  • You can create an account here.
  • Remember to fill in your address under "address book" from the menu bar on your left


2 . Search for a product

  • If you have something in mind, you can use our search function at the top-right hand corner of our website or,
  • Browse our product catalogue on the left-hand panel under different categories of pets.

3. Placing an order

  • Once you are in the product page, you can modify the quantity in the “Qty” field.  
  • Click on “Add to Cart” 


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  • A notification will be shown on top to confirm you have added item to cart. 
  • Continue to search and add more items if needed


4. Submit an order

  • Click on “My Cart” to view your order. (Important Note : You must go to "My Cart" page before proceeding to Checkout. Doing so will avoid error in submitting your order )


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  • At the “My Cart” page, you can make further amendments to the quantity or delete the product. Remember to click on “Update Shopping Cart” to save the changes. 
  • If you wish to checkout, click on  “Proceed to checkout” 
  • At the checkout page, complete the Billing Information and click on “Submit Order”.


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  • You will be re-directed to a secure online payment page if you have chosen to pay by paypal. Orders can only be processed after you have submitted your credit card transaction.



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