Welcome to Paw Family, Your Most Trusted Online Pet Store 

Skip to Main Content »

Paw Family: Terms and Conditions

 

You are deemed to have read and agreed to the following terms and conditions upon the commencement of the usage of our website:

 

Privacy Statement
We are committed to protecting your privacy. We will, on a need to know basis, only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible 


Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

 

Disclaimer

Exclusions and Limitations
The information on this web site is provided on an "as is" basis. This Company:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

 

Payment

Cash, Personal Cheque, Internet/ATM funds transfer and PayPal are all acceptable methods of payment. All goods remain the property of the Company until paid for in full.

 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Paw Family reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Out of Stock Policy 

There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable before processing. You might choose to alter your final order or cancel the order.

 

Cancellation Policy

Minimum 6 hours notice of cancellation required. Notification for instance, in person, via email, mobile phone ‘text message’, or any other means will be accepted.

 

Return Policy

We are able to provide 1 to 1 exchange for food items with manufacturing defects. Item must be returned within 7 days in its original packaging from the date of delivery. Kindly provide us the original invoice as a proof of purchase. There will be no refund for products delivered.  Please note that there will be no return or exchange for repacked dry food.

 

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment made. If payment has been made and your order is canceled, Paw Family shall immediately issue a credit to your bank account in the amount of the incorrect price

 

Availability
Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused. 

 

Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

 

Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Please be aware that we are not responsible for the privacy practices, or content, of these sites.  We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

 

Copyright Notice
Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

 

General

The laws of Singapore govern these terms and conditions. By accessing this website and buying our products, you consent to these terms and conditions and to the exclusive jurisdiction of the Singapore courts in all disputes arising out of such access.

 

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. Prices of our products are subjected to changes without prior notice.

 

These terms and conditions form part of the agreement between the Client and ourselves. Your accessing of this website and purchasing of our goods indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein

 

 

© Paw Family 2010 All Rights Reserved